Marcos serves as a Support Engineer for ArcSource. He works extensively with our clients, handling their most immediate IT needs through ticketing and incoming calls.

Marcos has worked with computers ever since he was a child. The designated “IT guy” in his family, he decided to make it a career — taking on everything from IT troubleshooting and support, to completely building a new PC from scratch. Before joining the ArcSource team in 2016, Marcos worked at the helpdesk for the Bank of the West and thereafter, as a consultation agent at Geek Squad.

In his free time, Marcos enjoys learning and reading about new technology. Marcos is A+ certified and currently working to get his Network+ certification. He is an avid gamer and is especially drawn to RPG and MMO games with puzzling or tricky missions. Marcos is also a graduate of YearUp, an intensive training program in IT and project management.